F.A.Q - DELIVER AND RETURNS

How do the boxes work?
The boxes contain various craft and art based activities that have been designed to help children with their emotions, process change, and learn important mindset skills. The boxes are based around mindfulness, art therapy and positive psychology. The boxes are fun and age appropriate and help your child develop a positive mindset.

Can the boxes be used without supervision?
Due to small parts we advise for children to be supervised at all times. It's best to be with your child during the craft activities as the discussion and dialogue between child and carer/parent is important for the therapeutic benefits of the boxes.

I signed up to a 3 month subscription series, when will I receive my first box?
Sign up anytime. Subscription boxes are shipped around the 10th of the month, you will receive one box a month over a 3 month period. We do not auto renew your subscription.

I have subscribed to 3 month subscription series, how do I contact you?Please contact info@happycraftbox.com

When will my Gift box arrive?
We aim to dispatch all orders within 48 hours if you have placed the order on a weekday. We send by Royal Mail 2nd class untracked, but if you want special delivery just contact info@happycraftbox.com

Can I receive an order outside of the UK?
Yes you can, but now the UK has left the EU, any customer outside of the UK will now have to pay an additional EU VAT to receive a package. This will be paid for my the customer to the local customs office.

Can I add a personal message in gift boxes?
Yes just add your message at the checkout.

What is your refund and return policy?
You can return the box unused within 7 days and we will refund your order.

What's your faulty item policy?
Full refunds will be issued for faulty items, but please contact us within 7 days of receiving your box. 

Can I talk to someone about another issue not listed here?
Yes, we are always happy to help, please contact info@happycraftbox.com