F.A.Q - DELIVER AND RETURNS

How do the boxes work?
The boxes contain various craft and art based activities that have been designed to help children with their emotions, process change, and become happier in the present moment. The boxes are based around mindfulness, art therapy and positive psychology. The boxes are fun and age appropriate and have the added benefit of helping your Childs mindset.

Positive psychology focuses on the positive events and influences in life, including:

  1. Positive experiences (like happiness, joy, inspiration, and love)
  2. Positive states and traits (like gratitude, resilience and compassions) 

Can the boxes be used without supervision?
Due to small parts we advise for children to be supervised at all times. It's best to be with your child during the craft activities as the discussion and dialogue between child and carer/parent is important for the therapeutic benefits of the boxes.

I signed up to a monthly box, when will I receive my first box?
If you sign up before the 20th of the month you will receive the current months box. All subsequent subscription orders are dispatched the first week of the month.

I have subscribed to a monthly plan, how do I manage my account?
You can login to your account here. This is where you can pause, cancel or resume your monthly subscription. If you are having problems accessing your account, or want us to manually manage your account, please contact Lynda@learnhappy.me

When will my Gift box arrive?
We aim to dispatch all orders within 48 hours if you have placed the order on a weekday. We send by Royal Mail tracked, but if you want special delivery just contact Lynda@learnhappy.me

Is my order affected by delays caused by the impact of COVID?
Unfortunately there can be delays in certain areas due to impact of the current national lockdowns which is impact the Royal Mail service.

Can I add a personal message in gift boxes?
Yes just add your message at the checkout.

What is your refund and return policy?
You can return the box unused within 30 days and we will happily refund your order.

Full refunds will be issued for faulty items, but please contact us within 30 days of receiving your box. 

Can I talk to someone about another issue not listed here?
Yes, we are always happy to help, please contact Lynda@learnhappy.me